Get help
Contact the developer
For bugs, feature questions or privacy requests, email support@ykpickleball.com.
Include the extension and browser versions, tournament link, steps and error message. Redact private information from screenshots. Do not send cookies, tokens, passwords, full HAR files or login credentials.
No lookup buttons or rating columns
After installing or updating, refresh open tournament pages and expand the roster or team table. Allow site access for the tournament site and its brackets subdomain. Supported tables are tournament rosters, Overview, Pools and Final Standings. Match cards, Player Matches and other layouts are not currently guaranteed.
Sign-in or connection errors
Sign in to your own DUPR account in the same browser profile and keep the tab open. Check player search on DUPR itself, then click Test connection. Displayed cache data does not prove the session is still valid.
401, 403, 429 or a paused request
401 commonly indicates authorization trouble; 403 means access was refused and does not by itself prove that a cookie expired; 429 indicates excessive requests. These responses pause further live requests for an hour. Wait, then retry manually. Do not repeatedly click or bypass restrictions. The extension's throttling is not an official DUPR quota or account-safety guarantee.
Namesakes, abbreviations or the wrong record
Click Replace and verify full name, location and DUPR ID. You can enter a full name and load more candidates. Location helps sorting; a name and location do not guarantee identity.
Old cache and rating changes
Old cache means the snapshot was saved over seven days ago. Update record requests the original DUPR ID; a failure keeps the old scores. Changes compare against the previous snapshot. NR is not zero; a newly available rating displays New rating.
Delete local records
Clear cache removes player caches, bindings and comparisons. Refresh tournament pages afterward. Uninstall the extension to remove its remaining local state.
Scout Trends entry or loading problems
Allow access to pickleball.com, refresh the player profile and look for the bottom-right Scout Trends entry. It appears on public player profiles, not the player directory or private editing pages. From Overview, cached history opens directly. The first lookup opens the same player's Rating History. Keep the source tab on the same player when checking or loading history. Clear a player's trend cache in the trend window. Disable old PickleScout Labs installations to avoid duplicate entries. Empty/repeated pages stop loading; a mismatch with the site total remains marked incomplete. A failed request can be retried manually after any displayed pause.